Kalix Support

Welcome to the Kalix feedback and support page. Here you can submit ideas for what you would like to see in Kalix, have a look at support articles, or contact us directly.

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Kalix Support
Email: support@kalixhealth.com
US Toll Free: 844-688-6967
Australia: (03) 9008 7868
International: +61 3 9008 7868

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Knowledge Base

  1. Frequently Asked Questions 

    1. I am unable to link a client to my document/template or my document is not appearing against my client's file
    2. Automatically Adding ICD-10 Diagnoses to Bills (Superbills & Insurance Claims)
    3. Adding a Doctor's Details to a Document or Letter
    4. Kalix & Mail Chimp
    5. How to I auto fill documents & templates with previously entered information?
  2. First Steps 

    1. Entering Your Practice's Details (US only)
    2. Signing Up
    3. Signing In
    4. Importing Data into Kalix
    5. System Requirements
  3. News & Updates 

    1. New Up-date - Kalix's Messaging Feature.
    2. New Updates: Improved Online Forms, Appointment Confirmations, Updated Email Templates & More
    3. Kalix's Online Scheduler Widget is Here!
    4. Scheduled Upgrade to Kalix's Appointment Calendar - Sunday May 29
    5. New Update to Kalix - Kalix's PQRS Registry, Email Reminders Improvements, Auto - Generation of Bills, Appointment Encounters Page & More
  4. Security and Privacy  

    1. Password Security
    2. HIPAA and HITECH
    3. Australian Privacy & Health Information Laws
    4. Kalix & Canadian Data & Privacy Law
    5. Kalix & UK Privacy Law (Data Protection Directive)
  5. Appointments 

    1. Appointments Overview
    2. Appointment Calendar
    3. Setting Up Your Online Scheduling
    4. Appointment Types
    5. Location & Clinician Availability
  6. Reminders 

    1. Setting up Reminders
    2. Appointment Notices
    3. Appointment Reminders
    4. Billing & Late Payment Reminders
    5. Purchasing Prepaid Reminder Credit
  7. Clients, Contacts & Referrals 

    1. New Clients (with video)
    2. Clients -Overview
    3. Client Details Page (US only)
    4. Deleting a Client (Patient)
    5. Referrals (US only)
  8. Documents & Templates 

    1. Recovering and Saving Docs
    2. Overview of Documents and Templates (with video)
    3. Templates vs. Documents
    4. Document Uploads
    5. Kalix's Template Library & Template Customization (with video)
  9. Billing/Invoicing & Payments 

    1. Overview of Insurance Billing - CMS 1500 Forms Billing (US only)
    2. Overview of Billing - Superbills and Invoices/Receipts (US only)
    3. Bill Templates (US only)
    4. Invoice Items (Australia and non-US users)
    5. Bill Items (US only)
  10. Physician Quality Reporting System (PQRS) 

    1. Signing-up for Kalix's PQRS Registry (USA only)
    2. PQRS Registry - Record Measures for Previously Encounters
  11. Organization 

    1. Inviting Users To Your Account
    2. Multiple Organizations (Accounts)
  12. Further Reading 

    1. Kalix's Referral Program
    2. Browser Support
    3. Importing Data into Quickbooks
  13. All articles 

    1. Setting up Reminders
    2. Inviting Users To Your Account
    3. New Clients (with video)
    4. Appointments Overview
    5. Entering Your Practice's Details (US only)
    129 articles 

Feedback and Knowledge Base